Terms and Conditions

Terms of Use

Welcome to our website. 

Crystalline Swimming pools and Spas E-shop is the online sales and service store (hereinafter referred to as ‘online store’) of the company Crystalline Swimming pools and Spas Ltd,’ which is based in Limassol, Cyprus, 84 Michael Zavou, 4107, with the VAT Reg. no 10123073D and registration number HE123073, tel. 00357 25725600  and email info@crystalline.com.cy (hereinafter referred to as the “COMPANY.”)

The following terms and conditions apply exclusively to the sale of products and/or services through the COMPANY’s online store, which is located on the website www.crystalline.com.cy and www.crystalline.com.cy (hereinafter referred to as ‘site’). Any other Terms and Conditions are expressly excluded. Each User who enters and performs a transaction or otherwise uses the online store’s services (hereinafter referred to as ‘Client’ or ‘User,’ respectively) is considered to have granted consent and unconditionally accepted the terms set forth below, without exception. If a User does not agree with these terms, they must not use the online store or conduct transactions through it. The COMPANY maintains the right to modify the terms and conditions at any moment.

1. Information & Products

The COMPANY is committed to providing genuine, accurate, and comprehensive information pertaining to the identity and specifics of both the COMPANY and its suppliers, as well as the major characteristics of the products available through its online store. The COMPANY has no responsibility for any technical or typographical inaccuracies that may have occurred erroneous, by omission, or as a result of force majeure, and reserves the right to correct them once discovered.

2. Limitation of Liability

The COMPANY meticulously adheres to the regulations of Cypriot Law regarding sales as well as European directives for Consumer Protection.

In the context of its transactions from its online shop, the COMPANY advises the Customer of availability or non-availability based on current data and cannot guarantee availability.

The COMPANY, in the context of its transactions from its online store, informs the Customer of availability or non-availability based on the current data, yet availability can never be guaranteed. In every case, the COMPANY commits to informing the client of the unavailability in a timely way, therefore no further responsibility is assumed

The COMPANY tries to provide high quality service on a daily basis. In an effort to be accurate, the COMPANY is not liable for and is not bound by any inaccuracies in the features, photos, and pricing of products featured on the site, and cannot guarantee that errors will not occur for any reason when entering and/or updating a product’s features and/or price.

The COMPANY takes no responsibility for any unauthorised third-party interference with the products, services, and/or information offered in its online shop.

The COMPANY makes no commitment that the information contained in the documents and announcements, posted on this server is suitable for any purpose. Every such document and related graphic display is given ‘as is’ with no warranties of any kind.

The COMPANY bears no responsibility or obligation for any losses or non-monetary damages incurred as a result of the inability to provide support services. 

The COMPANY strives to deliver high-quality services but cannot guarantee that there will be no interruptions or failures.

3. Responsibilities of the User

Every User has the right to use the site in a manner consistent to the law and morals. The User is entirely accountable for the transaction’s content. The COMPANY conducts no modifications or interventions of any kind in the data transferred by the User. In the online contact forms the User is required to fill in the following fields correctly and precisely: name, address, message, and so on. Use of the site is subject to Cypriot, European and International law and the User agrees not to use the site in a way that violates these laws.

In consideration of the aforementioned, the User commits and agrees not to use the online store for:

a. sending, publishing, emailing or transmitting in another way any content that: 

  • is illegal for any reason, infringes on and causes harm to the COMPANY or any third party, or violates any individual’s private or confidential information
  • violates the morality, societal values, or age appropriateness of users, etc.
  • users do not have the legal or contractual right to publish (such as internal information, proprietary and confidential information received or supplied as part of an employment relationship or covered by confidentiality agreements)
  • serves the violation of third-party property rights such as copyright, trademark, trade secret, patent, or other forms of intellectual property rights.
  • includes software viruses or other codes, files, or programs designed to disrupt, harm, or destroy the operation of any computer software or hardware.

b. intentional or unintentional violation of applicable laws or regulations.

c. harassment of third parties in any way

d. collecting or storing personal data of other users.

Furthermore, the User accepts that no members, associates, employees, management, shareholders, or other associates of the COMPANY are liable for any claims made by third-party users of the site. Any violation of the foregoing shall result in the immediate termination of services, as well as the imposition of civil penalties, without prior notice.

4. Invoice Policy

The online store’s prices are subject to change at any time without prior or further notice.

In an effort of honest business and for your own security and convenience, we suggest that consumers who notice an unusually high or low price for a product in comparison to its market worth, to please cancel their order and contact the Customer Service Department at 00357 25725600 or via email at info@crystalline.com.cy

5. Copyright and Industrial Property Rights

Everything contained in the online store, along with headers, badges, images, graphics, texts e.t.c. is either the COMPANY’s intellectual property and is protected in accordance with the relevant provisions of Cypriot Law, European Law, and international conventions, or is considered a third-party’s intellectual property for which the COMPANY has received authorization to utilise for its own needs and the smooth functioning of its online store.

Copying, transferring, or recreating similar content is strictly prohibited, as well as intentionally deceiving the public about the legitimate provider of the online store. Any commercial or for other purposes use of the content can only be permitted with the prior written approval of the COMPANY or any other copyright holder. Specifically, names, images, logos and identifying badges the represent the online store with the trading names “Crystalline Swimming Pools and Spas,” or third parties and their products or services, are the exclusive trademarks of the COMPANY or the third parties, respectively, and are protected by relevant trademark laws. Their visibility on the site should in no way be interpreted as a transfer or assignment of their license or right to utilise it.

6. Links to Other Websites

The COMPANY has no control or responsibility over the availability, content, privacy policies, quality, or validity of services provided by other websites or websites to which it redirects through hyperlinks or advertising banners. Therefore, should a problem occur while using them, the User must resolve it directly with the respective websites, who carry the applicable liability regarding the provision of their services. The presence of links on the online store is for the convenience of the User and the COMPANY does not in any way authorise, accept, or bear responsibility for their content.

7. Declaration of Confidentiality

When a User submits an online request, we use their personal data to digitally answer to his question. We consider each User’s applications and email correspondence to be confidential information, therefore we do not share this content with anyone other than the directly engaged receiver, unless required by law or if the message’s content appears to be an insult or an offence to the COMPANY. Such action is required for the following reasons:

  • to preserve the COMPANY’s rights and property.
  • to protect the site against improper or anauthorised use
  • to maintain the personal safety or property of users and the consumer public.

However, if a User provides fabricated data to the COMPANY (such as using a false email address or attempting to send information online using someone else’s identity), all of the information, including the IP address, will be subject to any further inquiry. The COMPANY’s personnel may be required to edit the User’s email in collaboration with the technical department. Furthermore, if a User wishes to contact a relevant staff member from the service department seeking help with their email, this employee will have access to all information related to the User’s request, including the User’s email address and messages.

The COMPANY has no responsibility for the security of other websites or how they manage their online users.

8. Update on NEWSLETTER/SMS Distribution

The company Crystalline Swimming pools and SpasLtd  (84 Michael Zavou, 4107 Limassol, P.O. Box: 59624, 4011 Limassol, Cyprus, Τ. +357 25725600 • info@crystalline.com.cy), as Data Controller, requests your permission to send informational/marketing materials (newsletter) to your email as well as text messages (SMS) about special offers and new services. Your email address and personal cell phone number will be used solely by Crystalline Swimming Pools and Spas and will not be shared with third parties, even if the newsletter/SMS contains third-party products and/or services with which the COMPANY has an ongoing commercial relationship. When you register or renew your choices, we consider you to have provided your consent, and this will be adhered to for as long as the COMPANY sends you the newsletter/SMS, and for up to six months after its distribution is terminated. You can recall your consent at any time by clicking on the link provided at the bottom of each newsletter which reads ‘Should you no longer wish to receive this email, you may unsubscribe hereor by calling 00357 25725600You have the right to access, amend, delete, transfer, restrict, revoke/recall your consent, by sending an email to info@crystalline.com.cy. If you believe that the processing of your personal data violates the data protection law, you can file a complaint with the Personal Data Protection Authority (www.dataprotection.gov.cy). For any further queries on the processing of your personal data and the exercising of your rights, you may contact us at (• 84 Michael Zavou, 4107 Limassol, P.O. Box: 59624, 4011 Limassol, Cyprus, Τ. +357 25725600 • info@crystalline.com.cy).



The terms and conditions set out below regulate the relationship between natural or legal persons (“Customers”) who purchase products (“Product” or “Products”) from the Website www.crystalline.com.

Once you place an order on the Website, you automatically certify that you are at least 18 years old.


The online purchasing process involves several stages! These are as follows:

  1. Selection of the Products and access to the shopping cart.
  2. Creation of a personal account (if this does not already exist).
  3. Choice of payment method.
  4. Selection of method of receipt/shipping of Products.
  5. Completion of the order.

The Customer will then be notified with the shipping details as well as the time of delivery, which depends on the place where the product(s) will be delivered.

As soon as the order is submitted, and if the Company accepts it, an automated order-confirmation email will be sent to the Customer. The confirmation email constitutes the Company’s acceptance of the purchase, and the related contract is formed between the Customer and the Company. If any problems occur with the order or the scheduled delivery time, the Customer will be notified through email or phone.

At the completion of the ordering procedure, the Customer has to accept these terms, thereby consenting to the Company processing their personal data in order to be updated on the status of their order.  The Company is not liable if the information provided to the Customer regarding the status of the order is incomplete due to an inaccuracy in the contact information provided by the Customer.


The Company maintains the right to select which Products will be available for sale, as well as modify, renew, and/or withdraw them at its absolute discretion, at any time, without responsibility and without having to notify the Customer prior to the contract’s conclusion. 

The Company reserves the right to modify the prices of the Products, any offers and discounts and such decision shall be at the sole discretion of the Company without any liability arising on the part of the Company and without prior notice to the Customer basing such decisions on its business policy which can be changed at its absolute discretion.

The Company has the right to amend the selling price of the Products, as well as any offers and discounts, at its own discretion, without any liability and without prior notice to the Customer, based on its business policy, which can be altered at its absolute discretion.

The Company may at its absolute discretion, set maximum and/or minimum limits for each order, without notifying the Customer. The limits may change and relevant to what applies to the limits is what is displayed on the Website at the time of the order.

Without alerting the Customer, the Company may set maximum and/or minimum restrictions for each order at its sole discretion. The limitations are subject to change anytime.

The Company maintains the right to change its business policy regarding delivery prices and payment methods at any moment, without legal responsibility and without prior notification.


The cost of product shipping is in addition to the price displayed in the store or online.

Products purchased through the online store will be delivered and/or picked up in accordance with the methods and costs (where applicable) mentioned on the Website, taking into account the total weight or volume of Products ordered. The Company maintains the right to alter its Product delivery policy at any moment and alert the Customer prior to the conclusion of the relevant contract.

It should be pointed out that the Products’ delivery dates are only estimations and are subject to change. In a situation like this, the Company will do its best to contact and give the Customer the relevant information.

Furthermore, the Company has the right to verify the Customer’s identity upon delivery and in the case of inability to verify or doubt, the Company is entitled to deny the delivery and terminate the contract.

The delivery time is estimated to be 5 working days, however this may vary depending on demand, on whether an external supplier is engaged or for any other reason, but it will not exceed 30 days from the time the contract is concluded.


​The Company can determine the payment methods for the purchases at its discretion and maintains the rights to change, add, or modify the procedures without alerting the Customers. The Customers shall be informed about the available payment methods through the online store before the conclusion of the respective contract.

Credit card payments can only be done using cards that have been approved. If the Customer chooses a credit card as a payment method, the transaction will be conducted through a recognised banking institution that provides all electronic payment security assurances.

Payment data given by the Customer is carried out by a third-party banking institution, which is exclusively responsible for the processing and fulfillment of the payment. Should any problem occur, when paying by credit card the payment service provider is the only responsible. The Company does not store or process card details of its customers. The Company also has the right to reject the Customer’s order or withdraw from the contract of sale at any time if it establishes or suspects that there is a problem with the card details. The Customer is solely responsible for entering their credit card information correctly into the payment system.



The customer is obligated to examine the products received and notify “Crystalline Swimming Pool and Spas Ltd” (hereinafter the “Company”) of any obvious external flaws or errors in delivery and notify the Company immediately, in any case the latest within 7 days of the product’s delivery. After the deadline expiration, the products are considered to have been received in outstanding condition.

Products will only be accepted for return if the following conditions are met:

  • They have been purchased through the Website
  • They are not products which are liable to deteriorate or expire rapidly.
  • The products are not personalized e.g. have not been sold by the meter or other unit of measurement requested by the Customer and do not fall under the exceptions of the Consumer Protection Law of 2021 in relation to the exercise of the right of withdrawal.

Please note that chemicals or any other item that its package has been opened cannot be returned.


If the product delivered to you is different or significantly different from the one you requested due to a proven Company’s fault, (wrong entry of the order from the sales department, or by mistake of the warehouse in packaging your order), we apologize in advance . In such a case, the Company bears all costs for returning the incorrect product and shipping the correct one, and such procedure should be handled as a top priority for the expedient replacement of the goods.


If you are nearby our physical store, you can visit us and the competent officer will advise you on the next actions to take, after evaluating the product in question. If you plan to send it through courier then:

1. Pack the product in a larger box for better protection during shipment.
2. In the package, place a document that indicates how you want to resolve the outstanding amount (if the return of the product is approved)
3. Send the parcel to the attention of the Returns Department. 

*Please keep in mind that the customer is responsible for the return fees and in case the product does not meet the above requirements it will be returned to you on your charge.

If the above requirements are and the product gets returned, the consumer is entitled to either a credit note for the value of the returned product to be used for the purchase of another product of equal value or to receive the product’s price in cash through the bank, if the original purchase was made in cash. If the purchase was made via a credit card, the transaction will be cancelled and the full amount will be credited to the purchaser’s credit card. The client is not entitled to a cash refund in such cases.


In case of multiple refunds or if the Company, in its sole judgement, believes that the customer is abusing its refund rights or acting in bad faith, the Company has the right to reject the return of the product even if the foregoing requirements and circumstances are met.

The Company retains the right to cancel or alter the Return Policy at anytime by publishing the appropriate new terms and conditions on the E-Shop or in its stores.
For any further information or queries about these Terms, please contact the Online Store at 00357- 25725600 or email us at info@crystalline.com.cy

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